Frequently Asked Questions
Everything you need to know about shopping with Natu.Care
What materials are used in Natu.Care apparel?
We prioritize sustainability and comfort, utilizing premium organic cotton, recycled polyester, and eco-friendly dyes to ensure high-quality fashion that is gentle on both your skin and the planet.
How long does shipping take?
Standard domestic orders typically arrive within 3-5 business days. International shipping times vary by location but generally range from 7-14 business days depending on customs processing.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label.
How do I find the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or checking our 'Fit Notes' section for specific garment advice.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and interest-free installment options through Klarna and Afterpay.
Are your manufacturing processes ethical?
Absolutely. Natu.Care partners only with Fair Trade certified factories that provide safe working conditions, fair living wages, and strictly prohibit child or forced labor.